Xoom Privacy Policy

Data Collection and Usage

Xoom collects personal data: provided by users to Xoom, such as during account creation, created during use of our services, such as location, app usage, and device data from other sources, such as other users or account owners, business partners, vendors.

The following personal data is collected by or on behalf of Xoom during use of our services. This includes:

Location data (driver/rider and delivery person): We collect drivers/riders’ and delivery persons precise or approximate location data, including to enable rides and deliveries, to enable ride/delivery tracking and safety features, to prevent and detect fraud, and to satisfy legal requirements. Xoom collects this data when the Xoom Rider/Driver app is running in the foreground (app open and on-screen) or background (app open but not on-screen or also when not in use) of their mobile device. Location data (riders and delivery recipients). We collect riders’ and delivery recipients’ precise or approximate location data to enable and enhance use of our apps, including to improve pick-ups, facilitate deliveries, enable safety features, and prevent and detect fraud.

Riders/Drivers and delivery recipients may use the Xoom app without enabling Xoom to collect precise location data from their mobile devices. However, this may affect features in the Xoom app. For example, a user who has not enabled location data collection will have to manually enter their pick-up address. In addition, the location data collected from a driver during a trip will be linked to the rider’s account, even if the rider has not enabled location data to be collected from their device, including for purposes of receipt generation, customer support, fraud detection and litigation.